Building Better Businesses, Together
Your trusted partner for scalable, expert-driven outsourcing solutions for healthcare providers and other industries—designed to help your business thrive.
Hive KPO is our newest venture of MC Companies, building on over 15 years of experience in supporting and assisting hundreds of customers—from startups to Fortune 500 companies. In those 15 years, we’ve excelled in product development, SaaS utilization, and providing specialized support staff to bridge the gaps between technology and in-house resources.
We firmly believe that technology is a critical driver of business success, but equally important is having a dedicated, skilled workforce that can help meet your business goals and customer needs. We understand that the best talent may not always be found in your state or even your country, which is why Hive KPO brings together top-tier talent, cutting-edge technology, and tailored solutions that extend beyond geographic boundaries.
Our Mission
At Hive KPO, we’re all about helping small and mid-sized businesses thrive. Our mission is to make things simpler and smoother by offering tailored outsourcing solutions that mix smart technology with personal, dedicated support.
In a time when great service can feel hard to come by, we’re here to change that. We’re focused on delivering the kind of support you can count on, so you can stay focused on what you do best—growing your business.
Our Vision
We envision a world where every business, regardless of size, has access to enterprise-level services that drive growth and sustainability.
By harnessing the power of technology and deep industry knowledge, we aim to be the go-to partner for businesses seeking to scale and succeed in their respective markets.
Our Hive Culture
At Hive, we believe in investing in our team members to help them thrive both personally and professionally. We are committed to staying competitive in pay through ongoing market research, ensuring our compensation stays fair and rewarding. In addition, we provide continuous education, access to career-enhancing certifications, team events, team-building activities, and opportunities for community outreach.
When you work at Hive, you’re not just joining a company; you’re becoming part of the larger MC Companies Family, where growth, support, and connection are at the heart of everything we do.
Collaboration
At Hive KPO, by embracing diverse perspectives, we create a buzzing environment where innovation and teamwork thrive
Innovation
From implementing cutting-edge technologies to developing creative solutions that empower our clients to grow.
Excellence
Our team is dedicated to delivering the highest quality service in every project we take on.
Integrity
At Hive KPO, integrity is fundamental to our relationships with clients, partners, and each otherWhy Join The HIVE?
Streamline your operations with scalable, technology-driven services for every business stage.
1
Only Pay for What You Need
No bloated service bundles – just the back-office support your business actually needs. Whether it’s payroll, HR, compliance, or bookkeeping, our customizable solutions let you mix and match what works best for you.
2
Big Business Support, Small Business Budget
Get enterprise-level expertise without breaking the bank. Our solutions scale with you, so whether you’re just starting out or leveling up, you’ll always have the right support at the right place.
3
Real Experts, Real Support
Skip the chatbots – our team has your back. With Hive KPO, you get hands-on support from industry pros who know the ins and out of payroll, HR, and compliance. We make the complex simple, so you can focus on growing your business.
Meet our team
Our diverse team of experts brings a wealth of experience in various industries. With a commitment to continuous learning and professional development, we ensure that our skills are always aligned with the latest market trends and technologies.
Melissa
Chief Executive Officer of Hive
With over two decades of experience in operations and business growth strategy, Melissa Murphy is a visionary leader dedicated to elevating small to mid-size businesses (SMBs). As CEO of Hive, Melissa leads with a mission to close the gap between powerful software solutions and the everyday needs of the people using them. Her career has been defined by her ability to bridge operational gaps with a human-centered approach—delivering expert-driven support where it’s needed most to help SMBs scale with confidence.
Melissa has built and led successful global teams across North America, Asia, and the EU, crafting a scalable service infrastructure that enhances business efficiency, empowers founders, and accelerates growth. Her unique approach combines operational excellence with a deep understanding of the SMB landscape, making Hive a vital partner in delivering accounting, back office, HR, and compliance solutions that are both tech-enabled and people-powered.
Melissa’s leadership philosophy centers around service, clarity, and connection. She believes that the success of modern businesses depends not only on tools but on the expert touch of people who know how to use them—helping clients thrive in an increasingly digital world without sacrificing the personal care and customization that small businesses deserve.
Chrissy
People Operations / HR Services
Chrissy leads People Operations & HR Services at Hive and has been with the team since the beginning. She ensures seamless HR processes—from onboarding new hires to cultivating a vibrant workplace culture. Her work builds a strong foundation for employees and clients alike, keeping operations smooth and the Hive team connected, supported, and thriving every step of the way.
Vanessa
Global Ops / Payroll Services
Vanessa heads Payroll Services at Hive, ensuring accurate and timely compensation while helping businesses remain compliant. With a sharp eye for detail and a passion for precision, she handles complex payroll challenges efficiently. Her expertise allows clients to focus on their core work while she keeps the numbers—and the trust—running without a hitch.
Allan
Director, Service and Design
Allan brings 15+ years in healthcare operations and service design, leading scalable, user-centered RCM solutions. Known for his collaborative, systems-focused approach, he streamlines workflows and turns complex challenges into innovative, lasting improvements that enhance patient experience and business outcomes.
Maja
RCM Team Lead/Frontline
Maja is essential to Hive’s frontline RCM operations. She handles day-to-day tasks like scheduling, insurance verification, and charge entry with precision and care. Known for her team-oriented mindset and attention to detail, Maja ensures smooth revenue cycle operations while supporting patients and staff through the small, crucial actions that keep everything moving.
Mariana
Marketing Coordinator
She drives content strategy and digital marketing at Hive, managing LinkedIn, Instagram, newsletters, and more. With a creative eye and strategic focus, she builds branded content—like explainer videos and custom visuals—that boosts visibility and engagement. Her work helps prospective clients discover Hive as a trusted, forward-thinking partner with solutions tailored to their needs.
Mary-Jane
Administrative Assistant
Mary-Jane supports Hive as an Administrative Assistant, helping daily operations run efficiently. With strong organizational skills and a proactive attitude, she ensures smooth administrative workflows and maintains internal coordination. Her behind-the-scenes contributions play a key role in boosting productivity and helping the team stay on track and focused.
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