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Explore Hive KPO’s tailored outsourcing solutions for efficiency and growth.
Customer Experience (CXO)
Hive Customer Experience (CXO) Services empowers your business to deliver outstanding customer experiences with tailored support solutions. Our flexible approach ensures that your support strategies are perfectly aligned with your business goals.
We provide a comprehensive range of services
- Omnichannel support (email, chat, phone, and social media)
- Technical assistance
- Back-office operations
- Quality assurance
- Customer success management
At Hive CXO, we partner with you to understand your brand inside and out, creating dedicated teams that work seamlessly as an extension of your company.
Whether you’re a startup or a large enterprise, we deliver high-quality service to enhance customer satisfaction and drive growth across various industries. Let us help you elevate your customer experience to the next level.
Pricing
Customer Support Level 1 Staff
BYOS (Bring your Own Software)
Supported Support Channels
- Chat
starts at $12/hr per person
Customer Support Level 2 Staff
Supported Support Channels
- Chat
- Phone
starts at $14/hr per person
Dedicated Full Customer Support Team
Customer Support team incudes
- WFM
- Team Lead
- Trainer
- Training Content Creator/Reviewer
- Support Staff L2-L3
Capabilities
- Chat
- Phone
- Analytics
- Internal Knowledge Base Content
- Customer Facing Support Content
starts at $16/hr per person
Need People and Technology?
Hive CXO Managed Operations. Book a call to get your customized Quote
Statistics/Facts about CX outsourcing
Cost Comparison Summary
Cost Factor
In-House Team
HIVE CXO Team
Salaries/Wages
$40,000 - $50,000 per year per representative.
$12,000 - $20,000 per year (offshore).
Benefits and Overhead
Additional 30% - 40% of salary.
Cost is covered by Hive for our Employees at no cost to you!
Training Costs
Several thousand dollars per employee.
HIVE CXO comes to the table with industry and software expertise reducing the ramp time to get your fully functional Support team.
Scalability
Less flexible, higher upfront costs for expansion.
Highly scalable, can quickly add or reduce staff.
Technology / Infrastructure
High investment required (software, equipment, etc.)
With Hive you can bring your own software or let us handle the software as well, giving flexibility based on your business’s needs.
FAQs
Do your team members have experience with US/UK/AU accounting standards?
Yes, our team is well-versed in US/UK/and AU accounting regulations and practices, ensuring compliance and a smooth integration with your business operations.
Can your team work with our preferred accounting software?
Our professionals are skilled in using a variety of accounting tools, including popular platforms like QuickBooks, Xero, and other specialized systems.
How do you manage tax compliance and regulatory requirements?
We stay up to date with tax laws and compliance standards to ensure accurate and timely handling of your financial responsibilities. Every Hive Team is led by a SME in their respective geographic region to ensure compliance.
Do you have professionals with certifications or experience in accounting?
We employ a diverse team of experienced professionals, many of whom hold advanced certifications like CPA, EA, CPB, ACCA and other certifications, with a track record of working in accounting and finance roles.
How does Hive protect sensitive financial data?
We prioritize security with advanced technology, strict protocols, and confidentiality agreements to ensure the safety of your information.
Can you customize your services for our business?
Yes, our services are fully customizable to meet your unique needs. However, we also bring tried-and-true processes designed to address common business challenges efficiently. While we tailor our approach, we leverage proven solutions to ensure the best outcomes for your business.
In addition to US Tax Preparation, do you have tax planning services?
Yes, we provide comprehensive tax planning and strategy services alongside tax preparation. Our experts work closely with you to develop customized strategies that minimize tax liabilities, maximize savings, and align with your long-term financial goals, ensuring you’re always prepared for the future.
Knowledge process outsourcing (KPO)
While we do offer BPO services, one of Hive’s key competitive advantages is that we are not just a typical BPO—we are a KPO. This distinction allows us to deliver both operational efficiency and strategic, knowledge-based services. BPO and KPO can seamlessly coexist within your organization, with BPO managing routine tasks and KPO providing expert insights and high-level support. This means you can outsource more functions than ever before, without compromising oversight, quality, or budget.
KPO Roles
vCFO
Provides strategic financial guidance, managing budgeting, forecasting, cash flow, and financial planning, helping businesses make informed decisions without the need for a full-time in-house CFO.
Tax Preparer
A professional who assists individuals and businesses in preparing and filing their tax returns. They ensure that tax forms are completed accurately and submitted on time.
Enrolled Agent
A Federally licensed tax professional authorized by the IRS to represent taxpayers in all tax matters, including audits, appeals, and collections. Unlike general tax preparers, EAs have unlimited practice rights, meaning they can work with individuals, businesses, estates, and trusts on tax issues.
Accountant
A professional responsible for analyzing, interpreting, and reporting financial data to help businesses make informed decisions. They ensure compliance with tax regulations, prepare financial statements, and provide strategic advice on budgeting, forecasting, and cost management
Bookkeeper
A financial professional who records and organizes a business’s daily financial transactions. They manage ledgers, reconcile bank statements, track income and expenses, and ensure accurate financial records.
R&D Specialist
Perform specialized research, innovation support, and product development tasks. R&D analysts work on gathering insights that drive new product ideas and improvements, and maintaining R&D records for R&D Tax Credit reports
Analyst
We have a range of analysts including financial, data and business intelligence analysts. They help businesses make data-driven decisions by identifying trends, identifying risks, and reporting findings.
Software Support and Implementation Specialist
Provides clients with the setup, integration, and troubleshooting of software solutions. This role involves guiding clients through the implementation and configuration processes, providing training, and ensuring software aligns with business requirements when utilizing one of our software partners for business solutions.
Pricing
vCFO
+ Add-Ons (Optional)
- Basic Package - CFO Lite
- Growth Package - CFO Plus
- Enterprise Package - CFO Elite
US TAX PREP (Individual returns)
+ Add-Ons (Optional)
- 1040 Basic
- 1040 Standard
- 1040 Plus
- 1040 Advanced
US TAX PREP (Business returns)
+ Add-Ons (Optional)
+ Additional Business Tax Services
- Tier 1: Basic Business Tax Return
- Tier 2: S-Corporation (1120S) / Partnership (1065)
- Tier 3: C-Corporation (1120)
- Tier 4: Enterprise & High-Complexity Business Tax Return
Tax Strategy and Planning
+ Add-Ons (Optional)
- Silver Package – Tax Essentials
- Gold Package – Advanced Tax Strategy
- Platinum Package – Comprehensive HNWI Tax Strategy
- Diamond Package – Elite Wealth Preservation & Tax Planning
Bookkeeping Services
Process of recording, categorizing, and organizing financial
transactions in a structured manner.
- Starter
- Bronze
- Gold
- Platinum
Accounting Services
Accounting involves interpreting, analyzing, summarizing, and reporting financial data.
- Essential
- Growth
- Premium
- Enterprise
Hive KPO R&D Tax Credit Service Packages
+ Add-Ons (Optional)
- Startup Essentials Package
- Growth Package
- Enterprise Package
- Compliance & Defense Package
Hive KPO Analyst Services
+ Add-Ons (Optional)
- Insight Starter Plan
- Growth Intelligence Plan
- Enterprise Intelligence Suite
- Precision Analytics (Project-Based Engagements)
Hive KPO Software Implementation Services
+ Add-Ons (Optional)
- Foundation Package
- Growth Package
- Transition Package
- Swift Launch Package
Need People and Technology?
Hive CXO Managed Operations. Book a call to get your customized Quote
FAQs
Do your team members have experience with US/UK/AU accounting standards?
Yes, our team is well-versed in US/UK/and AU accounting regulations and practices, ensuring compliance and a smooth integration with your business operations.
Can your team work with our preferred accounting software?
Our professionals are skilled in using a variety of accounting tools, including popular platforms like QuickBooks, Xero, and other specialized systems.
How do you manage tax compliance and regulatory requirements?
We stay up to date with tax laws and compliance standards to ensure accurate and timely handling of your financial responsibilities. Every Hive Team is led by a SME in their respective geographic region to ensure compliance.
Do you have professionals with certifications or experience in accounting?
We employ a diverse team of experienced professionals, many of whom hold advanced certifications like CPA, EA, CPB, ACCA and other certifications, with a track record of working in accounting and finance roles.
How does Hive protect sensitive financial data?
We prioritize security with advanced technology, strict protocols, and confidentiality agreements to ensure the safety of your information.
Can you customize your services for our business?
Yes, our services are fully customizable to meet your unique needs. However, we also bring tried-and-true processes designed to address common business challenges efficiently. While we tailor our approach, we leverage proven solutions to ensure the best outcomes for your business.
In addition to US Tax Preparation, do you have tax planning services?
Yes, we provide comprehensive tax planning and strategy services alongside tax preparation. Our experts work closely with you to develop customized strategies that minimize tax liabilities, maximize savings, and align with your long-term financial goals, ensuring you’re always prepared for the future.
Human Resources Outsourcing (HRO)
Our Human Resources Outsourcing (HRO) Services provide SMBs with a comprehensive team of HR professionals ready to streamline your HR processes, reduce costs, and ensure compliance— all tailored to your unique needs.
Pricing
Payroll Tax Specialist
Stay compliant with expert payroll tax support. We handle tax monitoring, compliance, and jurisdiction registrations, plus inactive account closures and access recovery.
Need corrections? We provide retrofiling and abatement.
Transitioning off a PEO? We’ll assist with that too. Let us simplify payroll tax for you.
Best for: Small businesses looking to simplify their payroll.
Compare to hiring a full-time Payroll Tax Specialist with a $88,905 annual salary (Data from Salary.com).
- Payroll Tax Monitoring
- Tax compliance
- Jurisdiction Registration
- Inactive Account Closures
- Access recovery for Existing Tax Accounts
- Retro-filing and abatement PEO transition assistance
$15 PEPM ($4500 annual min, or 25 seats)
Payroll Administrator
The Payroll Administrator package provides expert payroll management with accurate pay runs, deductions, benefits, and garnishments.
We maintain payroll systems, troubleshoot issues, and provide essential reports for audits and compliance.
Plus, we ensure seamless integrations with HR and accounting systems to keep payroll running smoothly.
Best for: Small businesses in need of dedicated payroll support.
Compare to hiring a full-time Payroll Administrator with a $64,931 annual salary (Data from Salary.com)
- Dedicated Payroll Specialist
- Payroll Processing and Management
- Special Circumstances (such as garnishments or one-off bonuses)
- Payroll Corrections
- Payroll Systems and Technology Management
- Reporting and Audits
$25 PEPM ($7500 annual min, or 25 seats)
HR Coordinator
Comprehensive HR support with a dedicated contact for employee relations, compliance, and HRIS administration.
We manage onboarding/offboarding, employee documents, and handbook updates to keep policies current.
Plus, we provide compliance updates and recommend solutions if needed systems aren’t in place.
Best for: Companies with 1-25 employees needing foundational HR support.
Compare to hiring a full-time HR Coordinator with a $71,400 annual salary (Data from Salary.com)
- Includes everything in the Payroll Administrator Package
- HRIS Administration
- Employee Onboarding & Offboarding
- HR Compliance & Labor Law Updates
- Employee Handbook Development
- Basic HR Policies & Procedures Direct contact support
$45 PEPM ($1125 Monthly min, or 25 seats)
HR Generalist
Stronger HR for growing teams— our HR Generalist Package includes dedicated support for benefits, training, performance, time tracking, and compliance.
Plus, we help manage HRIS and LMS systems for a streamlined HR experience.
Best for: Companies with 25-50 employees looking to scale HR operations.
Compare to hiring a full-time HR Generalist with a $70,226 annual salary (Data from Glassdoor)
- Includes everything in the HR Coordinator
- Benefits Support Add on Service
- LMS Management
- Employee Performance Management
- Training & Development Program administration
- Time & Attendance Monitoring
- Employee Relations Support
- HRIS Implementation & Support
$65 PEPM ($1625 Monthly min, or 25 seats)
HR Business Partner
Strategic HR leadership with 24/7 support and a proactive approach to workforce planning.
This package includes executive coaching, compensation strategy, culture initiatives, and international workforce management.
Plus, gain access to talent acquisition support and an annual HRO health check to keep your HR strategy aligned with business growth.
Best for: Companies with 50+ employees needing full-scale HR outsourcing.
Compare to hiring a full-time HR Business Partner with a $147,000 annual salary (Data from AIHR)
- Includes everything in the HR Generalist Package
- Annual HRO Health Check included
- Talent Acquisition add-on Service
- Compensation Strategy & Planning
- Workplace Culture & Engagement Initiatives
- HR Strategy & Workforce Planning
- International Contractor and Employee Management
- 24/7 HR Support
$90 PEPM ($2250 Monthly min, or 25 seats)
Talent Acquisition add on
Optimize your hiring process with strategic job postings, seamless ATS management, and data-driven reporting.
We support applicant screening, offer letters, and employment agreements, helping you attract and secure top talent with ease.
This service is BYOS (Bring your own software)
Can only be added to existing HR services, included with HR Business Partner Package.)
Best for: Companies who frequently hire or are currently growing.
Compare to hiring a full-time Talent Acquisition Specialist with a $79,015 annual salary (Data from Salary.com).
- Job Posting Creation
- Applicant Tracking System (ATS) Administration
- Custom Reporting
- Applicant screening
- Offer Letters and employment agreements
$1000 Monthly min, or 25 seats.
Benefits Support add on
Ensure smooth benefits administration with expert support for enrollments, compliance, vendor coordination, and employee assistance.
We help manage broker relationships, leave coordination, and annual benefits strategy to keep your offerings competitive and compliant.
Can only be added to existing HR services, included with HR Generalist Package.
Compare to hiring a full-time Benefits Specialist with a $90,000 annual salary (Data from AIHR)
- New hire benefits enrollment & Open enrollment support
- Qualifying Life Event Assistance
- Broker Relationship Management
- Vendor Sourcing & Coordination
- Benefits compliance
- Employee Benefits Support
- Leave of Absence Coordination
- Annual Benefits Review & Recommendations
- Carrier Data & Billing Reconciliation
$5 PEPM $125 Monthly min, or 25 seats)
HR Operations Health Check Up
One Time Service, included in all higher packages
Our HR Operations Check-Up is designed to help small to mid-size businesses ensure compliance, efficiency, and best practices in their human resources operations. This comprehensive review identifies gaps, updates outdated policies, and ensures your HR documentation aligns with federal, state, and local regulations.
$1500 standalone service
HR Operations Health Check Up Plus a Handbook
One Time Service, included in all higher packages
Implements findings from your health check (above) in a custom employee handbook. Other action items are the responsibility of the employer to complete at their discretion.
$2500 standalone service
Need People and Technology?
Hive CXO Managed Operations. Book a call to get your customized Quote
Recruiting Facts
FAQs
Do your team members have experience with US/UK/AU accounting standards?
Yes, our team is well-versed in US/UK/and AU accounting regulations and practices, ensuring compliance and a smooth integration with your business operations.
Can your team work with our preferred accounting software?
Our professionals are skilled in using a variety of accounting tools, including popular platforms like QuickBooks, Xero, and other specialized systems.
How do you manage tax compliance and regulatory requirements?
We stay up to date with tax laws and compliance standards to ensure accurate and timely handling of your financial responsibilities. Every Hive Team is led by a SME in their respective geographic region to ensure compliance.
Do you have professionals with certifications or experience in accounting?
We employ a diverse team of experienced professionals, many of whom hold advanced certifications like CPA, EA, CPB, ACCA and other certifications, with a track record of working in accounting and finance roles.
How does Hive protect sensitive financial data?
We prioritize security with advanced technology, strict protocols, and confidentiality agreements to ensure the safety of your information.
Can you customize your services for our business?
Yes, our services are fully customizable to meet your unique needs. However, we also bring tried-and-true processes designed to address common business challenges efficiently. While we tailor our approach, we leverage proven solutions to ensure the best outcomes for your business.
In addition to US Tax Preparation, do you have tax planning services?
Yes, we provide comprehensive tax planning and strategy services alongside tax preparation. Our experts work closely with you to develop customized strategies that minimize tax liabilities, maximize savings, and align with your long-term financial goals, ensuring you’re always prepared for the future.
Business Compliance (BIZ-COM)
Hive BizCom offers comprehensive services to help businesses launch, grow, and stay compliant with ease. Whether you’re starting up or managing multiple locations, we streamline everything from business formation—setting up LLCs, corporations, or other entities across all 50 states— to ongoing compliance tasks like annual reports, payroll, sales tax registrations, and required business licenses.
Our user-friendly platform provides important deadline reminders and a centralized dashboard to manage all your business paperwork. With Hive BizCom, you have the tools and resources to keep your business compliant, efficient, and ready for growth, whether you’re a solo entrepreneur or a larger company.
Service Offering
Tax Compliance
Specialists in regulatory adherence, reducing tax-related risks, and simplifying filings across various tax types. Through diligent auditing, proactive monitoring, and effective task management, we ensure all tax obligations are met seamlessly and efficiently.
Tax Registration Services
Facilitating the acquisition of Federal Tax ID Numbers (EINs) and registering for state payroll taxes, including State Unemployment Insurance Tax (SUI) and State Income Tax (SIT), sales tax, and specialty tax accounts.
Business Formation Services
Assisting clients in forming various business entities such as Limited Liability Companies (LLCs), Corporations (C Corporations and S Corporations), Nonprofit Corporations, and Professional Corporations.
Registered Agent Services
Acting as a registered agent in any state to ensure corporations or LLCs remain compliant with service of process, legal notices, and official mailings.
Business Filings and Compliance
Managing essential filings like Initial and Annual Reports, Articles of Amendment, and Dissolution of Business Entities to maintain good standing with state authorities.
Corporate Compliance Monitoring and Dashboard
Offering tools and services to monitor compliance requirements, ensuring businesses meet ongoing obligations to maintain their legal status and giving SMBs visibility into their ongoing compliance status.
Pricing
BizCom Corporate Compliance Monitoring
Compliance Monitoring includes registered agent service in the primary business state.
Certain tasks and services requested as a result of compliance needs are not included and will incur an additional charge.
$ 600/year
Business Formation Services
Starts at $100 plus state fees
Compliance and Additional Services
- Tax Compliance Assessment: Starts at $750
- Registered Agent Services: $175 per year
- Business Annual Report and Corporate Filings: Start at $100 per filing
- Federal Tax ID Number (EIN) Obtainment: Starts at $99
- State Tax Account Registration: Most Tax accounts are $250
Need People and Technology?
Hive CXO Managed Operations. Book a call to get your customized Quote
FAQs
Do your team members have experience with US/UK/AU accounting standards?
Yes, our team is well-versed in US/UK/and AU accounting regulations and practices, ensuring compliance and a smooth integration with your business operations.
Can your team work with our preferred accounting software?
Our professionals are skilled in using a variety of accounting tools, including popular platforms like QuickBooks, Xero, and other specialized systems.
How do you manage tax compliance and regulatory requirements?
We stay up to date with tax laws and compliance standards to ensure accurate and timely handling of your financial responsibilities. Every Hive Team is led by a SME in their respective geographic region to ensure compliance.
Do you have professionals with certifications or experience in accounting?
We employ a diverse team of experienced professionals, many of whom hold advanced certifications like CPA, EA, CPB, ACCA and other certifications, with a track record of working in accounting and finance roles.
How does Hive protect sensitive financial data?
We prioritize security with advanced technology, strict protocols, and confidentiality agreements to ensure the safety of your information.
Can you customize your services for our business?
Yes, our services are fully customizable to meet your unique needs. However, we also bring tried-and-true processes designed to address common business challenges efficiently. While we tailor our approach, we leverage proven solutions to ensure the best outcomes for your business.
In addition to US Tax Preparation, do you have tax planning services?
Yes, we provide comprehensive tax planning and strategy services alongside tax preparation. Our experts work closely with you to develop customized strategies that minimize tax liabilities, maximize savings, and align with your long-term financial goals, ensuring you’re always prepared for the future.
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